Our Service Guarantee
We try to ensure you are satisfied with your experience at Flanx. If you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.
Refunds
All services are non-refundable, but we will be more than happy to schedule a corrective service free of charge.
The service must be a mistake from the service provider and not something you might have changed your mind about (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 48 hours to contact Flanx to receive a complimentary service to adjust any dissatisfaction.
Corrective services will not be allowed 5 days past the initial service date.
You must contact Flanx when you are unhappy so we can schedule you As Soon As Possible for corrective service.
Please keep in mind that using box colour or going from Darker to Lighter tones may result in more than one service to achieve your desired result.
Right to Refuse Service
Flanx reserves the right to refuse service to anyone demonstrating inappropriate behaviour to any member of our staff.
Wrong Appointment
If you book an appointment and, after speaking to the stylist, you are told it is the wrong appointment, we will try to accommodate you depending on the amount of time we have
available; however, we reserve the right to refuse your services if we have not allocated the right time.
48 Hour Cancellation Policy
We understand that you may have to cancel or change an appointment with us due to your busy schedule.
To respect our guests and staff's time, we ask that you notify us of a cancellation or reschedule at least 48 hours before the appointment.
If an appointment is rescheduled 3 individual times within the 48-hour window, you will be placed on a walk-in basis only. This is so that we may have ample time to fill the appointment time should you need to cancel your service. Appointments that are cancelled less than 48 hours prior will result in a £50 deposit being lost, and repayment of £50 will be paid for another deposit to secure the rebooking.
No Show
No-shows frustrate clients who never show up for their booked visits without explanation. One-time no-shows can be forgiven; we’re only human!
However, any more than 2 and we will refuse to do your service unless we take a deposit to ensure this does not happen again or on a walk-in basis.
Late
Please be courteous to your Stylist and other clients. If you are more than 15 minutes late for your appointment, we may have to reschedule your appointment, or some of your services may not be completed.
Children
Our Children's prices are for children under the age of 11.
An adult must accompany all children under 11 at all times.
Colour services will not be performed on anyone 16 years old or under.
If a young adult under the age of 18 is receiving a service, a consent form must be signed before the service is performed.
Method of Payment
Flanx accepts Visa, Master Card, Discover, Apple Pay and Cash.
Head Lice
It is against Flanx's policy to perform services on clients with head lice. If a client has been diagnosed with head lice while receiving a service in the salon, we would not be able to complete the service the same day. We could complete the service within 48 hours after the head lice treatment.
Health History
For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or are pregnant. If you experience discomfort or other symptoms during the treatment, please immediately alert your service provider.
Privacy
Information collected from Flanx will only be used if we need to contact you for further information regarding your appointment or campaign emails. We greatly appreciate your cooperation in providing us with your contact information.